RETURN AND REFUND POLICY
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Returns Accepted:
- We gladly accept returns within 10 days of receiving your order for eligible items.
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Eligibility Criteria:
- Items must be unworn, in their original condition, and with all tags attached to qualify for a return.
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Initiating a Return:
- To start the return process, please [contact method] our customer support team with your order number and details.
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Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
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Refund Process:
- Once your return is received and inspected, we will process your refund promptly. Expect the refund to be credited to your original payment method.
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Non-Refundable Items:
- Certain items, such as listed below, are not eligible for return or refund.
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Final Sale Items:
- Items marked as "final sale" at the time of purchase are non-refundable.
- Clearance or Discounted Items:
- Items purchased at a discounted price or from clearance sales are considered final and are not eligible for refunds.
- Damaged or Altered Items:
- Items that have been damaged after delivery or altered in any way by the customer are non-refundable.
- Gift Cards:
- Gift cards, once purchased, are non-refundable.
- Promotional or Free Items:
- Any items received as part of a promotional offer or as free gifts are non-refundable.
- Final Sale Events:
- Items purchased during specific events or promotions explicitly marked as "final sale" are non-refundable.
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Please carefully review product details and contact our customer support for clarification before purchasing if you have any concerns about the eligibility of an item for a refund. At Larch Fashion, we aim to provide transparency in our policies to ensure a positive shopping experience for our valued customers.
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Exchanges:
- At this time, we do not offer direct exchanges. Please initiate a return and place a new order for the desired item.
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Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please Contact our customer support team immediately for assistance.
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Refund Timing:
- Refunds are typically processed within 7 working days business days after the returned items are received and inspected.
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Contact Us:
- For any questions or concerns regarding our return and refund policy, please Contact by Email larchfashionbrand@gmail.com or Feel free to contact 8547930802.
At Larch Fashion, your satisfaction is our priority. We strive to make the return process as straightforward and enjoyable as your initial shopping experience.